When you've been in business for as long as I have, you tend to stick to your industry's standard. For many, that is usually some unwritten rule that most professionals in your field will abide by. Normally, I am never a habitual "rule breaker," but I also don't like to be put in a box I will usually dance to the beat of my own drum.
Recently, I found myself in a position where the "industry standard" is not necessarily fair to those that support me and I had to make a decision when faced with a simple reaction from a long time client. Just take a look at the video below and listen to my story as I explain more.

The video says unavailable. I cannot view it.
Sorry, Ken, I had the setting wrong and it could only be viewed by me, my bad! It’s fixed.
That was a great business decision! Let’s here it for the show deal!